We Love Our Clients. See Some Of Their Stories…
Helping local Broadview Heights area home owners enrich their lives through the place they call home is always something we love. We’re happy to call Broadview Heights and Ohio home and look forward to adding your story to our growing list of happy clients.
“the only realtor that we will use going forward”
Damien is the only realtor that we will use going forward in our future selling/purchase of real estate. We were new to the area, he was very knowledgeable about the area and able to direct us to what we were looking for. His responsiveness is unmatched. He will respond within minutes, and at all hours of the day. He had first explained the process of buying a new construction townhome and was very honest and candid with answers to our questions, feedback and advice. I would highly recommend him to anyone, as his service was extremely helpful in our search for our new construction home! I wouldn’t use anyone else!
“I appreciated his honesty and his eye for details”
Damien helped us as a buying agent for a family moving back from out of town. He was very available to show us homes on short notice kept the process going even when the pandemic hit. I appreciated his honesty and his eye for details when looking at existing homes. He was really great to work with. I would recommend him.
“He did not allow me to settle on homes he knew were not right for me”
Damien went absolutely above & beyond in helping me find my first home. He has extensive knowledge of all home topics. He did not allow me to settle on homes he knew were not right for me or that would cost me a lot in repairs/fixes/maintenance. He did so much research on all the homes I was interested in and showed up early & prepared with info on each showing. He is very friendly, personable and fun. He made the entire home buying process so stress-free for me and I was confident in all of his advice along the way. I would and will 100% recommend him to anyone looking to buy a home. I am so appreciative of everything he did for me.
“knows the market and is skillful in the use of data to determine value”
Damien excelled in filling in the blanks in my knowledge of buying real estate. He knows the market and is skillful in the use of data to determine value. Damien is responsive (all calls returned within minutes, if not answered immediately) and personable; very easy–in fact, a pleasure–to work with. Highly recommended.
“always prompt, responsive, and willing to go the extra mile”
We had an amazing experience with Damien! He was always prompt, responsive, and willing to go the extra mile to make sure that we knew the process, what to expect, and what needed to be completed. He was able to get us views of homes within a day of requesting them, took us on the tour of homes that we were interested in, and was very honest and candid with the questions that we had. Once we chose our home, he would make sure that we didn’t have questions, if I would text or call or email, he would respond within minutes. HIGHLY RECOMMEND!!!
“had to buy this house remotely and virtually during a pandemic and Damien was able to handle it all”
I would highly recommend Damien. I was very happy with his level of service. I had to buy this house remotely and virtually during a pandemic and Damien was able to handle it all. I also had some specific needs regarding accessibility of the house and he was able to find multiple listings to show me.
“he will be up front and honest with you about what steps you will need to take to sell your home”
Damien is a fantastic Realtor! As a listing agent, he is extremely knowledgeable about today’s housing market and he will be up front and honest with you about what steps you will need to take to sell your home. He is also a great buyer’s agent. He has an eye for design and can help advise on models, colors, materials and options. He will be a great partner to help you with your real estate transaction!
“very professional and has in-depth knowledge of the homes he sells”
Damien is very professional and has in-depth knowledge of the homes he sells. He is patient and made my husband and I feel very comfortable that we were getting not only the best price but a home we would be very happy with. He went above and beyond in several situations and was on call for everything!
“very polite, knowledgeable, and did not pressure me whatsoever into buying a home”
Damien was the sales agent on my new Pulte townhome. He was very polite, knowledgeable, and did not pressure me whatsoever into buying a home. Given my job transfer situation, I needed a little extra time to make a decision, and he was willing to accommodate me. Without Damien I would not be in my new home.
“a true professional in every sense of the word”
Damien Baden is a true professional in every sense of the word. From Purchase Contract to Closing and well beyond occupancy, Damien was with us every step of the way. Even when he was unfamiliar with certain features of VA benefits he was open-minded to learn about them when most would not explore the option that was available to us.
I would recommend Damien to any prospective buyer and you will enjoy his knowledge and experience as much as we did.
“His many years of experience selling homes was incredibly valuable to us”
My wife and I had the opportunity to work with Damien while purchasing our first home in 2012. From the beginning, he was a consummate professional, both in person and through phone/email correspondence. Being in Sales ourselves, we truly appreciate someone who excels in their field of choice. His many years of experience selling homes was incredibly valuable to us, as our knowledge of this industry alone would not have led us down the path of ultimate satisfaction with our end result. Damien truly made our home buying experience fun and very memorable. His integrity throughout the whole process was without question, which was something we’d not experienced by an agent before. He continually went above and beyond, even sending a house-warming gift after closing on our home! We would have zero reservations recommending him to our family and friends to buy/sell their home. He can be trusted to not only to do an outstanding job but to seamlessly walk you through each step of your buying/selling process!
“walked me through the process and made the whole experience effortless”
I didn’t know the first thing about home buying when I met Damien. He walked me through the process and made the whole experience effortless. Besides being personable, he is knowledgeable, efficient, available, and responsible. He made the time between seeing the home to moving in an easy and anxiety-free process! Thank you Damien!
“tried a couple other realtors before meeting Damien and can honestly say there is no comparison in the experiences”
My fiancé and I both used Damien to buy homes this year. I bought a duplex and my fiancé bought a single-family home. I could not be more pleased with the experience I had buying a home with Damien. We ran into a few bumps in the road with the seller, but I always felt Damien was putting up a very strong fight for what I wanted and never pressured me into anything I was not comfortable with. He is the guy you want in your corner when buying a home. My fiancé and I were both first time home buyers and Damien took as much time as we needed to understand the process and keep everything moving behind the scenes. I had tried a couple of other realtors before meeting Damien and can honestly say there is no comparison in the experiences. Damien was just simply better and gave the personal experience I was looking for. One thing Damien said to me and my fiancé that has stuck with me is that he was not trying to just sell us a house. He wants to be the guy we use to buy and sell our homes for years to come. Being someone interested in investing in properties that is the type of realtor I was looking for. I have already recommended Damien to friends that are also looking to buy and would recommend him to anyone looking for a top-notch realtor that goes above and beyond for you. (That is anyone and everyone looking to buy or sell a home)
“the best realtor my husband and I could have had”
Damien was the best realtor my husband and I could have had. He answered every phone call and was all about helping you with whatever you needed with no hesitation. He found us our dream home. There was a rough patch with negotiating but Damien made us feel confident and he did not give up for us. His persistence and knowledge got us our dream. He really cares about his clients and does whatever he can. He will work hard and steer you in the right direction for what’s best for you and your family. Damien is the realtor to go with recommended 100%
“extremely knowledgable and personable, making the process seamless”
We were first time home buyers and knew close to nothing about the process of purchasing a home. Damien is extremely knowledgable and personable, making the process seamless. He clearly explained every step of the process to us and made us feel extremely comfortable. He was always available, if he didn’t answer his phone on the first try he was calling us back within minutes. I will recommend Damien to any person buying or selling a home!
“Damien was wonderful to work with!”
Damien was wonderful to work with! He was very knowledgable when it comes to homes. I am the type of buyer who needs to know the mechanics of a home, not all about the fluff! He was there to answer questions and make suggestions when needed. The negotiation for this particular home was not easy, but Damien did his best to get the home closed in a timely manner. I would recommend Damien for any and all real estate needs, especially in today’s market.
“He was responsive and moved to action quickly”
Damien was amazing! I would recommend him to anyone and everyone. He was responsive and moved to action quickly to find me the right home. I found my place within 2 weeks. He even did a lot of the leg work contacting my mortgage broker to help speed up the closing.
“We had absolutely nothing to worry about and we felt so good after the transaction.”
We worked with Damien recently to sell our house. You couldn’t believe he sold our house in 1 day with the listed price.
We had absolutely nothing to worry about and we felt so good after the transaction. He left no stone unturned and was there Every Step of the way—We really couldn’t ask for more. He is very knowledgeable at what he does and he is incredibly fast in returning emails, phone calls, and updating us, I don’t know how he does it!
We had some complications during appraisal but Damien helped us to navigate through it all with ease. He knew the answer to every single question that we had and he was totally honest when we asked him for his opinion.
He was a Friend all throughout the entire house selling experience. We wish Everyone had a Realtor like him. There was absolutely NO pressure to do anything, We just trusted him and he really delivered.
From day one to closing, he is there for us. After the seller accepted our offer, Damien kept us very informed about the time line of what I need to do from day 1 to closing.
I’d give Damien a Billion stars daily If it were Possible—We can’t imagine selling our house without Damien. I really really appreciate everything he has done for me and my family.
Thanks for being SO patient Damien!
“listened to what I wanted in a home and did an excellent job in finding the right one for me”
Damien is very knowledgeable when it comes to real estate needs. He listened to what I wanted in a home and did an excellent job in finding the right one for me. He was always available to answer any questions I had and if he was busy with another client when I called, he would promptly get back to me, I never waited a long time for a response. Damien is a professional and takes his business seriously. I would highly recommend him to anyone looking to buy a home. I was completely satisfied.
“went above and beyond to find us the right house for our family”
Damien worked diligently for our family. Our family was relocating from out of state and Damien went above and beyond to find us the right house for our family. Would recommend Damien to others.
“the whole sales procedure moved quickly and Damien guided me effortlessly through all the process steps”
Put my house up for sale and it sold the next day. Any issues encountered, Damian Baden resolved quickly. The whole sales procedure moved quickly and Damien guided me effortless through all the process steps.
“dealt with many real estate agents over the years, and Damien is one of the best that we’ve had…”
We have dealt with many real estate agents over the years, and Damien is one of the best that we’ve had.
He is very professional, handles all the details, and got us the best price selling our home.
If you are looking for someone who can get things done, Damien is your guy!
“Highly recommend Damien to anyone who needs an honest, efficient, effective agent for any situation”
My wife and I have bought and sold many homes and currently have two located in CA. During this process, I obtained my real-estate license and worked closely with many brokers and agents. When we decided to purchase a home for our son, still living in OH, I went in search of agents. I went through many – on-line until I found Damien and was impressed with his background and experience. I called him and explained the situation that we could only afford a bankruptcy or bank-owned property and that he needed to work with our son there locally to find a property. There was also the stress that our son was renting a house going to Sheriff’s sale. Damien quickly found us a number of properties and worked to allow Shannon to decide on what house was right for him – something many realtors don’t do. Running the process completely remotely and looking to settle ASAP – Damien set up a 10 day close and worked to push the process – not easy as we found with a listing agent that works exclusively with bank-owned properties and made it all seem easy. In less then a month we have a fantastic new home and our son couldn’t be happier – along with my wife – which is almost more important! 🙂
I would highly recommend Damien to anyone who needs a honest, efficient, effective agent for any situation. He is great to work with and easy to communicate with.
Thanks for all your help and making us a much happier family!!
“worked around the clock to ensure his required tasks were done.”
Damien was always professional and prompt with his responses. He worked around the clock to ensure his required tasks were done. In our specific situation, he spent multiple Sundays showing us homes and was very patient in doing so.
“He impressed us from our first meeting with him.”
Loved working with Damien. He impressed us from our first meeting with him. Always responsive and he presented our home with beautiful pictures. Would recommend to anyone looking to sell their home quickly.
“unparalleled approach to service, communication, and our best interests.”
“I wanted to write you a quick note to say “thank you” for your unparalleled approach to service, communication, and our best interests.
As a Sales Executive for almost 20 years, I have always searched for someone in Real Estate that approached their business like I approach mine; with passion, integrity, and a steadfast commitment to the client. After your negotiation and efforts to work with us on our new home purchase, there is no doubt I found what I was looking for.
You have a natural ability to read people, you have a wonderful passion for your craft and you work extremely hard to keep me (your client) involved and comfortable throughout what could be a stressful situation.
There is no question that I had a desire to get our new home at a lower price than what the house was on the market for, however, the execution of your messages and your focus on our goals was why this transaction became so successful for us and we achieved a purchase that we are thrilled with.
You have earned a customer for life that will eagerly promote your services to others when they need someone to represent them and take care of them as if they were a family member. “
“He is market savvy and possesses a business acumen that many would envy.”
I worked with Damien for years so I know firsthand that he is a real go-getter. He is market savvy and possesses a business acumen that many would envy. He was one of the top producers on my team which is why I chose him to help me with my new home search. With new construction and resale experience, Damien provides expert guidance and his honesty and integrity are uncommon. My husband and I would recommend him with 100% confidence.
“He helped my husband and I focus, kept a positive attitude, and gave honest feedback.”
I worked with Damien for years so I know first hand that he is a top performer and will be successful in anything he does. That’s why I went to him first in my new home search. He helped my husband and I focus, kept a positive attitude, and gave honest feedback. He’s one of the hardest working people I know and has has a business acumen most people would envy. I would recommend him many times over.
“Our transition to Ohio could not have been any smoother”
My family of six relocated from Long Island, NY and Damien was recommended through the Coldwell Banker Relocation services. When we told him we were coming into town to house hunt he cleared his schedule, and gave us two full days of his undivided attention. Having had the opportunity to speak with him prior and discuss what our needs were proved to be extremely beneficial as we were able to narrow our search vie the Internet and Client Portal he established for us. Our second visit was no different as he blocked off time to show us a number of different homes, several for the second and third time. After extremely difficult negotiations as there was a divorce involved, he got the deal done. Damien did not disappear after we moved in either as the seller removed home theater speakers that were to remain as per the contract. He physically went to pick them up and delivered them to us only after some very uncomfortable exchanges with the previous owner and the deplorable listing agent. Damien recommended his company to list our home on Long Island, and it sold in one day for $1000 more than we were asking. Our transition to Ohio could not have been any smoother, and we have our good friend Damien to thank for that. We currently have Damien looking into an investment property for us, we wouldn’t consider using anyone else! Feel free to ask him for my number should you have any further questions!
“His real estate and business knowledge made me 100% confident leaving the transaction in his hands when I relocated to a different state.”
I have and will continue to recommend Damien for buying and selling homes. His real estate and business knowledge made me 100% confident leaving the transaction in his hands when I relocated to a different state. No short cuts were made and he makes significant personal time and financial investments to position your home to sell quickly and at a fair price. His passion for the industry and for his clients is evident in all that he does.
“Damien is a great guy, wonderful listener, communicator and great at giving advice.”
We were referred to Damien from our realtor in South Carolina. Making the transition back to life in Ohio was going to be a challenge, or so we thought. Damien made the process so EASY!! He contacted us before the move from South Carolina and immediately got our requirements for our new place. He sent hundreds of listings for us to review and updated them as our expectations changed.
Once we got to Ohio we narrowed down our list from 20 potential properties to 5. We saw each property with Damien and he gave us input on each property. He listened and carefully gave feedback.
We found our new home on that Monday, wrote a contract that was accepted and as they say………………we are living happily ever after.
Damien is a great guy, a wonderful listener, communicator, and great at giving advice. In a heartbeat I would say to anyone coming from out of state, contact Damien for your real estate needs. And if you live in the Cleveland area, Damien would be my first choice HANDS DOWN!!
“We have bought and sold 7 properties during our marriage and none of them have gone as smoothly and as proficiently as the sale by Damien Baden. “Realty Done right”?”
Who sells homes in today’s market in 15 DAYS? Damien Baden, that’s who! Damien’s use of modern technology and Internet-savvy brought potential buyers to our doorstep, starting the next day. His photography and videography skills started the marketing process almost immediately! Any questions we might have had were addressed with a quick response. Damien introduced the process of selling a home, so thoroughly, that we felt assured we were in the right hands. We have bought and sold 7 properties during our marriage and none of them have gone as smoothly and as proficiently as the sale by Damien Baden. “Realty Done right”? It was more like realty reinvented. Thank you, Damien. Because of you, I am able to write this review while sitting in the window seat of my new home.
“Damien gave us excellent suggestions in preparation for listing our home and had excellent follow up throughout the process.”
Damien was recommended to us through their company referral system. He was very professional in every aspect of the sale of our home. Damien gave us excellent suggestions in preparation for listing our home and had excellent follow up throughout the process. He was very responsive to our questions and phone calls. Damien delivered on all the things he talked about at our first meeting. He is especially gifted with his marketing. Damien took excellent photos and a video of our home inside and out, so prospective buyers had an excellent virtual tour of the home. Within a few hours of listing our home, we had several appointments to see the house and we were under contract within three days of listing the house with two offers. Damien continued to have excellent follow up through the closing of the sale. We would highly recommend Damien to anyone selling their home.
“he has extensive knowledge in the real estate industry and has a refreshing desire that is contagious!”
Damien was very helpful to me throughout my process in buying my first home. It was a long process because I didn’t know exactly what I wanted- but Damien stayed in contact with me for over a year to make sure that I was on the right track. He never forgot about me always made me feel as I was his only client- which was FAR from reality. He will go to bat for you when it comes to communicating between the other Realtor, he has extensive knowledge in the real estate industry and has a refreshing desire that is contagious! I would highly recommend him on his loyalty, merit, knowledge, outgoing personalty and ethics.
“incredibly helpful throughout the entire process and always willing to answer questions.”
Damien was incredibly helpful throughout the entire process. He was helpful and always willing to answer questions. As a first time home buyer, I felt my questions were always answered quickly and concisely. Damien would always return my calls within minutes. I highly recommend Damien, especially for a first time home buyer.
“I was instantly impressed with his knowledge and willingness to assist me through every aspect of the home buying process”
As a first time home buyer, I was not quite sure what to expect. After a bad experience with another realtor, I was introduced to Damien through my mortgage broker. I was instantly impressed with his knowledge and willingness to assist me through every aspect of the home buying process. With his assistance, the search seemed much less daunting and we were quickly able to find a home I liked. Negotiations went smoothly as he was more than willing to answer the phone when I had questions. He is a self-proclaimed workaholic and stays true to that statement answering calls even outside of what most realtors would consider normal business hours. I appreciate all the time and effort he put into helping me find my first home. I would recommend Damien to anyone looking to buy a home in North Eastern Ohio. I look forward to working with him again in the future, and I am greatly satisfied with the level of service dedication and commitment put forward on his part.
“After the first home we looked at, he quickly understood my needs/wants.”
Damien Baden responded via the internet to my initial inquiry on a home within minutes of my inquiry. It took 3 different properties to find the home of my dreams, but he was extremely patient during the process. He took numerous phone calls and emails from me immediately each time, and when I had to leave a message, he called back right away. After the first home we looked at, he quickly understood my needs/wants. I am always on the go with my job, so the use of digital signing and communication through email proved to be very efficient. I was so impressed with his services that I had him sell my original home, which he did in 4 days!
“He invested his time to educate us not only on the process but on the housing market and truly gave us a realistic view of what our home was worth.”
We were put in touch with Damien to list our home for sale. My husband and I did not know what to expect with the current housing market and the entire sale process. In our first meeting with Damien, he was impressive. He was on time for our meeting and was very professional and represented himself well. He invested his time to educate us not only on the process but on the housing market and truly gave us a realistic view of what our home was worth. We knew Damien would represent us well! Throughout the entire process, Damien kept in touch via phone calls, text or email. We never had to wait for updates and he was always reassuring us that we were headed in the right direction. Damien did an excellent job listing the home (photos, virtual tour, open houses) and I feel that his extra attention detail really helped to generate interest! He got our house sold in 1.5 months which is excellent and he continued to help during the close process which we appreciated and certainly met and was above our expectations. Damien is now my go to realtor for home buying and selling and I would recommend him highly to anyone that wants a good realtor that knows what he is doing!
“What is very memorable of our experience is Damien made himself available for questions or to allow us to see the house multiple times and even after the sale he followed up to see how we were doing.”
Damien helped my wife and I find our new home! We weren’t really looking at a resale, but happened to find a couple that met our requirements. Damien took us to multiple homes to see and he not only gave us the opportunity to explore the home on our own but also took us through and provided his expert insight and answered any questions we had. If he didn’t have the answer, he got back to us in a timely manner and his follow up was professional and caring. We decided to purchase one of the homes and Damien was so helpful in the process and worked very hard to keep the deal on track to close on time. What is very memorable of our experience is Damien made himself available for questions or to allow us to see the house multiple times and even after the sale he followed up to see how we were doing. This demonstrates how Damien is caring for his customers and isn’t just there to close the deal. He is a great realtor and is certainly someone we will utilize and recommend to others who are buying or selling!
“Damien gave us an awesome experience. He was very professional and caring throughout the entire process.”
Damien helped us sell our first home in less than 60 days when there were 7 other properties on the market in the same community that were posted for more than 60 days, some over 6 months!! We feel lucky.
Damien gave us an awesome experience. He was very professional and caring throughout the entire process. He is certainly very conscious of building a relationship with his clients. He is very responsive to e-mails and phone calls. He is very tech-savvy and certainly uses all the available modern tools for marketing. Above all, he takes the best pictures, I promise, which makes someone come see your home.
I would recommend Damien wholeheartedly!!
“Damien was very understanding and experienced working with me patiently and efficiently.”
As a first time home buyer, I had no idea as to where to begin in regards to the buying process. Damien was very understanding and experienced working with me patiently and efficiently. He was available through texting, emailing, and phone calls on a regular basis educating me on the process and was able to attend to all of the questions and concerns that I had. Damien made me feel very at ease within a potentially stressful process. Damien is professional yet personable and works to recognize the needs of the home-buyer. If you are a buyer or a seller and want someone with high-quality expertise, qualifications, and consideration for the needs of the client, then I would more than recommend Damien! =)
“as a foreigner, I felt really comfortable working with him”
Damien is a perfect real estate agent. He helped me a lot, the whole transaction went very smooth… great negotiation skills, as a foreigner I felt really comfortable working with him. Always on time, polite, and good communication with the owner.
Looking forward to working with him soon.
“photographs Monday, posted on Tuesday; shown on Wednesday, sold on Thursday!”
“Damien exceeded our expectations in his ability to market and sell our house quickly. He provided excellent direction on preparing and staging the house for sale. His internet and marketing approach, where he personally shot video, took pictures for editing and uploaded to the web was exceptional. He took full advantage of the web-based marketing tools to position our house for sale. These results are impressive: photographs Monday, posted on Tuesday; shown on Wednesday, sold on Thursday! Our buyers specifically stated that the online posting of video and pictures of our home were key to their desire to view our home. This resulted in a sale less than 24 hours later. We highly recommend Damien Baden.”
“His professionalism, intelligence, real estate knowledge, poise, negotiating ability, and honesty are extraordinary.”
“Damien Baden is the ONLY realtor that I will ever use for any real estate transaction. His professionalism, intelligence, real estate knowledge, poise, negotiating ability, and honesty are extraordinary… If you are selling your home and you follow Damien’s honesty during the staging process of your home, you will have immediate results in the form of a high number of showings. His marketing strategy is remarkable and the beautiful photographs he takes of your home will make you want to just stay and forget about selling! If you are looking for a new home, he misses nothing when walking you through a new property…water damage, age of furnaces, and roofing issues.
His willingness to tour a home and bring me along virtually left me speechless. Damien is a true professional. Whether you call him first thing in the morning, or well into the later evening hours, you are certain to get a response. He is THAT dedicated to his clients. While I am pleased that Damien was able to negotiate us a tremendous deal on a new home, and he has also sold our current home, I am honestly sad that our business dealings with him will be coming to a close for the time being. Damien is a pleasure to work with and has made my family feel special. He has truly had both our financial interests and our overall happiness with our real estate transaction leading every single conversation and direction we have followed. Damien Baden is the ONLY realtor you need to consider for your next real estate (ad)venture.”
“…always generous with his time and attention.”
“Damien impressed us immediately with his professionalism, his honesty, his salesmanship, and his personal sensitivity to our situation. His suggestions as to how to stage the house as well as the photos which he took and posted resulted in selling the house in ten days! He has the experience of someone much older but the marketing skills and Internet savvy which he uses to expedite the process. With his suggestion and knowledge, we were able to Docusign the paperwork, eliminating many hours of travel time for us. He is very knowledgeable about the entire process of selling a home, from start to finish. He was very prompt in all communications with us. We had a few personal requests as the sale was closing and he was always generous with his time and attention. We would highly recommend Damien Baden!”
“I would highly recommend him to anyone buying or selling their home.”
“I was extremely pleased with Damien’s promptness, expertise, and knowledge in the sale of my home. He was very dependable, honest, and helped me throughout the listing and sale of my home. I had a “sell your home yourself for 1%” company list my home for 60 days prior to listing with Damien Baden and had absolutely no activity, no showings, no one at my open houses. When I listed with Damien, everything changed. I had at least 10 showings and he sold my home in 28 days. I would highly recommend him to anyone buying or selling their home.”
“…complete knowledge and skill each step of the way.”
“Damien was fabulous! After trying a different realty company first, not selling, and not very happy with the attention we received we called Damien. He took care of everything. He created a beautiful video of our home that had to impress buyers. Each time I called him, he responded within 15 minutes. Having never sold a house before, he walked us through the whole experience with complete knowledge and skill each step of the way. I will definitely recommend Damien to anyone and everyone I know who is buying or selling a home.”